Innoviant Web Site Privacy Information Notice
Our Commitment
Innoviant is committed to protecting the privacy of our customers and
their members. Since we collect certain types of information when you visit
our Web site and at the time when our online services are used, we believe
that it is important to let you know what information is collected, and how
the collected information is used and protected.
Welcome to Innoviant
In visiting our Web site, we want you to know that you have control over
your business and personal information. You can visit us on the web without
telling
us who you are or revealing any business and personal information whatsoever,
including your email address. In this case we capture the URL you came
from when you arrive at our site as well as which URL you go to next, whether
or not this URL is on our site, but no further information.
Innoviant Online Services
We encourage you to take advantage of our online services. When you use our
online services, we can assure you that the personal information you provide
us is managed with care.
In order to use these services, we will ask for
information about you such as name, business and e-mail address. Within each
of these services areas
on our Web site, you will be informed of the manner information will
be collected
and used. We know how important your privacy is to you and we appreciate
you trusting us to handle your business and personal information responsibly
and
with integrity.
Your Personal Information
You do not have to give us personal information to visit our Web site
until you wish to enter a restricted area. By personal information we mean
data
that is unique to an individual such as a name, address, subscriber number,
or telephone number. We request personal information from you at our site in
order
to deliver
requested materials to you and deliver a service.
We do not sell, trade or rent your personal information to others under
any
circumstances.
We collect only personal information which you choose to
provide to us. By using our Web site you agree to the uses of your personal
information
described
in this notice. If at any time this policy changes, those changes will
be posted to this page so that you are aware of our intent to better protect
your privacy.
Confidentiality Practices
At Innoviant, we support the concept of total confidentiality. We
also hold our business associates and our affiliates to similar confidentiality
standards. All personal information or other confidential information must
be used and disclosed in a manner consistent with applicable federal and state
statutes and regulations, contractual obligations, and Innoviant policies and
procedures. Confidential information includes but is not limited to, protected
health information, non-public financial information, and trade secrets.
Protected health information is
individually identifiable health information that is transmitted or maintained
by our customers and Innoviant in performance of our service agreement. This includes information in electronic,
paper and oral form. If an individual's past, present, or future medical
information can be discovered from the information it is protected. Protected
health information
may be used and disclosed solely for business activities related to health
plan payment and health care operations as defined in the HIPAA privacy rule.
Non-public financial information includes
confidential information of a financial nature that is shared with Innoviant
in the course of providing products and services to current, prospective or
prior customers. This information is not otherwise available to the public
and includes but is not limited to the following: credit history, financial
benefits, business records, accounting, contracts, claims, policy information,
and any other data financial in nature.
Trade secrets include any proprietary information
of our current, prospective or prior customers that is obtained through the
course of business activities, and through the provision of products and services.
This information is not otherwise available to the public and includes but
is not limited to the following: business records, contracts, claims, products,
business methods, data processing procedures, marketing strategies, pending
projects or proposals, mailing lists, and any other information related to
an organization's activities, products or services.
Information Collection and Use
We collect certain information that users voluntarily submit and certain
information related to Internet usage. We do not collect personally identifiable
information
from any person we know is a child under the age of 13 as we do not allow
them to register.
We collect data elements on prescribed forms. In the course
of conducting our business we may share information you provide to us strictly
on an as needed
basis or otherwise required by law. In certain situations, and in no event
contrary to applicable public policy, we would share information about you
to: 1) our affiliated companies in order to provide a service to you; 2)
a third party if reasonably necessary to enable them to perform services for
us such as claims inquiries, appraisals, or the detection of fraud or material
representations; 3) governmental authorities; 4) persons or organizations
conducting
legitimate research.
Innoviant does not use, disclose, sell or transfer any
personal information without consent unless required or permitted by law
or regulation. In cases
of permitted disclosure, we will disclose information in compliance with
applicable laws and regulations and will require the recipient to protect
the information
and use it only for the purpose provided. The information we collect and
maintain may be retained indefinitely.
Online Tracking
Click Streams
We may capture click streams to help us learn what parts of
our site are most popular and among which audiences. We may also use them
to help
us optimize our user interface, to analyze site usage statistically, to
improve content, and to customize our site's content and layout. In short,
we use
this information to allow us to tailor our site and to meet your needs
better. We
analyze click stream data to track trends and behaviors--not individuals.
We are interested in our audience size, return visit rate, and similar
data on
an aggregate basis. We also capture date and time information of visits,
pages visited, and the time you spend with us.
Cookies
Cookies are pieces of information that a site transfers
to your computer's hard drive for record-keeping purposes. They can make
the site
more useful by storing information about your preferences at our site.
It is almost
standard for any interactive Web site to use cookies. Cookies do not
identify a user, but they do identify a user's computer. Most browsers are
set up
to accept cookies. If you prefer, you can set your browser to refuse
cookies, however certain areas of the site may not function properly or conveniently
for you.
We do not use cookies to track, report on activity when you are
not on our site, or pass your data to other sites. We do not use cookies
to collect personal information such as your email address. We do not combine
information
collected
through cookies with other personal information. We do not knowingly
make any of the foregoing information we collect available to anyone
else. We
make no
attempt to look at or examine other cookies or information that may
be
stored
on your computer.
Use of E-mail
E-mail messages sent in clear text over the public Internet can be observed
by an unintended third party. Nonencrypted Internet email communications
may be accessed and viewed by other Internet users without your knowledge
and permission while in transit to us.
If you wish to keep your information
private, please do not use email to communicate information to us or request
information from us that you consider
confidential.
If you wish, you may contact us instead via telephone at the phone number
provided on your member ID card.
Protected Areas of Innoviant Web Site
There are some areas of our Web site where we have made
special provisions for a more secure environment in which we exchange
information with
you. It is designed to give our customers and members a protected means of
gathering information and transacting benefits administration over the Internet.
In order to enter and use these areas of our Web site, you will need to use
access codes we provide you for authentication purposes. These access codes
are meant for the exclusive use of each individually designated user. Applicable
law, contract, and professional ethics to access and use these areas of our
Web site bind individual users.
All of the data we collect is protected against
unauthorized access. To prevent unauthorized access, maintain data accuracy,
and ensure the appropriate use
of information, we have put in place appropriate physical, electronic and
managerial procedures to protect the information we collect online. Secure
servers and
encryption technology safeguards all personal information.
Correcting or Removing Your Personal Information
If you would like to correct any personal information you have provided to
us or request that we limit or remove your information from our records,
contact us. We will delete your personal information where
feasible. We will respond to you within 3 – 5 business days.
If you do not
receive adequate resolution of a privacy-related problem, you may mail the
Privacy Office at:
Innoviant
Attn: Privacy Official
11 Scott Street, Suite 150
Wausau, WI 54401
Links to Other Sites
We may provide links to other Web sites not owned or controlled by us that
we think might be useful or of interest to you. We cannot however be responsible
for the privacy practices used by other Web site owners or the content
or accuracy of those other Web sites. Links to other Web sites do not constitute
or imply endorsement by us of the Web sites, any products or services described
on these sites or any other material contained in them. Contact those Web
sites for their individual privacy policies.
We carefully select linked
sites for the purpose of pointing the user to additional information or resources
that may be helpful. We review all linked
sites based on source, content, workability, graphics and scope. We do not
accept links to sponsored health information content that we know either
contains false or misleading claims or promotes ineffective or dangerous products.
Changes
to Our Privacy Policy
We reserve the right to make changes to our privacy policy. We encourage
you to review the Web site and these terms periodically for any updates
or changes.
Your continued access or use of this Web site shall be deemed your acceptance
of this privacy policy.
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